Protecting you and your information
- GDPR, privacy, confidentiality and trust.
Confidentiality and Trust
Work with TransCultural Coaching is confidential in line the the BACP Guidelines and the Association of Coaching Global Code of Ethics. Confidentiality includes limitations, mostly foreseeable, arising from legal obligations to protect people from harm. Essential case notes will be kept in paper form and held in a locked filing system for 3 months beyond work completion. Your case may be discussed under supervision with an accredited and qualified supervisor.
Trust is based on honesty and openness. It is an essential part of the coaching relationship. Being open and honest about how the process works and the rules that are followed is essential. Empathy, insight and professional care add value. Demonstrating all these attributes, repeatably and consistently over time, grows trust.
Privacy Policy and GDPR legislation
This policy covers 2018 GDPR legislation.
Although the regulation is designed to protect EU citizens, the same protection is provided to all citizens from around the world: EU, UK, Australia, New Zealand, Canada, Commonwealth, America and indeed anywhere English speaking people want coaching or therapy.
General Data Protection Policy
Privacy Policy Summary
TransCultural Coaching is committed to ensuring that your privacy is protected.
For existing clients and people making enquiries I currently hold some of the following details: your name, age, email address, telephone number, and city location, and where applicable Skype/Facetime address and bank payment details.
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These details are for running the business. To date they have been used for contacting you about individual appointments and bookings.
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These details will only be used to contact you in the future if you give explicit permission to do so. For example: with information about programs, blogs or events being run, that may be relevant and of interest to you.
Your information will not be used for any purpose other than above. Your information will not be passed to any 3rd parties.
Basic details will be kept for 3 years. Therapy/coaching session notes and supervision notes will only ever be recorded on paper and destroyed 3 months after the end of therapy/coaching.
You have the right to ask to see the information I hold about you, please ask me and you can view it in a work context. You can ask me to change any information that I hold about you that is incorrect. You have the right to ask me to delete information that I hold about you, which I will do save for that which I have a legal obligation to keep – for example, for my business tax purposes.
If you wish to complain about how I handle your data, in the first instance please contact me, Alison Collis, who is the Data Controller at Alison Collis Coaching Lda. (owner of TransCultural Coaching)